FAQs

General

Can I pick an order up myself?
Of course you can! When you place your order, let us know if you will be picking it up yourself and we will have it ready for you at the reception of the hotel.
How can I know what dishes are available?
The dishes available for delivery will be displayed on the website and those unavailable will be marked accordingly. Dishes are subject to availability.
Is there a minimum order value?
A minimum order value of 1,500 rupees will apply for all delivery orders.
How can I know the price of what I am ordering?
The prices of the products are available individually on the website, however they may be revised and the revisions will be updated on the website. Your total order value will be displayed at the point of checkout.
Is delivery free?
Delivery to locations within a 5KM radius around the hotel will be free of charge. For deliveries beyond this radius a fee will be added at the time of checkout based on the distance. Delivery charges may be revised from time to time.
What are your delivery times?
Orders are delivered daily from 10am to 8pm. Unfortunately orders placed after 8pm will not be processed.
What payment types do you accept?
We accept VISA / Master Debit and Credit cards, or cash on delivery as payment.
How long will delivery take?
We always strive to deliver your order as fast as possible. An estimated delivery time is displayed at the point of conformation, however there may be instances where your delivery time will take a little longer than normal and we ask that you bear with us should such a time arise.
What happens if you can’t deliver my order?
The chances of us not being able to deliver your order is very rare, however if due to unavoidable circumstances we are unable to deliver your order, please bear with us. We will inform you ahead of time and if a payment has been made it will be refunded in full.
Which areas have free delivery?
Delivery will be free of charge to the following locations -  Heerassagala | Dangolla | Bowala | Mulgampola | Hanthana | Getambe | Richmond Hill | Galaha Junction | Bowalawatta | Augostawatta | Deiyannewela | Suduhumpola | Sarasaviuyana.
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